Refund Policy
We want you to love your Airborne Imagery WA artwork. Each print is produced to order, so please carefully check your chosen photograph, size, frame colour and other options before completing your purchase.
Change of Mind
As our fine art prints and framed artworks are produced to order, we do not offer refunds, returns or exchanges for change of mind, incorrect size selection, incorrect frame selection or accidental orders.
This does not affect any rights you may have under the Australian Consumer Law.
Damaged or Faulty Orders
We take great care to ensure your artwork reaches you in excellent condition.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@airborneimagerywa.com and include:
- your order number;
- a description of the issue;
- photographs of the artwork and damage; and
- photographs of the packaging where relevant.
Please retain the artwork and all original packaging until we have reviewed your claim, as these may be required to assess the damage or arrange collection.
Where an item fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Colour & Image Variation
We make every effort to display our photography accurately. However, colours may vary slightly between screens and the finished printed artwork due to differences in monitors, devices, printing processes, papers and materials.
Natural variations in timber frames, including differences in grain, tone and texture, are also expected and are not considered faults.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.