Shipping Policy

All Airborne Imagery WA fine art prints and framed artworks are made to order especially for you, with free shipping Australia-wide.

Production Time

Please allow approximately 8–10 business days for your artwork to be printed, framed and prepared for dispatch.

Each frame is custom made to order. During busy periods, including Christmas and promotional periods, production may take a little longer.

Delivery Within Australia

Once dispatched, please allow approximately a further 8–10 business days for delivery, depending on your location.

The estimated total timeframe from placing your order to receiving your artwork is 16–20 business days, including production and delivery.

Your artwork will be sent by tracked courier, and you will receive tracking information once it has been dispatched.

These timeframes are estimates and may be affected by peak periods, public holidays, courier delays, weather and other circumstances outside our reasonable control. We recommend ordering well in advance if your artwork is required for a particular date.

Free Shipping

We offer free shipping on all orders within Australia, including framed artworks. No additional shipping charge applies to Australian deliveries.

Delivery Address

Please carefully check your delivery address, email address and contact details before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. As each artwork is made to order, we cannot guarantee that order or delivery details can be changed once production has commenced.

Damaged Artwork

Every artwork is carefully packaged for delivery. If your order arrives damaged, please contact Airborne Imagery WA as soon as possible.

To help us assess the issue, please include:

  • Your name and order number

  • A description of the damage

  • Clear photographs of the damaged artwork

  • Clear photographs of the packaging, including any visible damage

Where possible, please retain the artwork and its original packaging while we assess the issue and confirm whether collection is required.

We will work with you and our production partner to arrange a repair, replacement, refund or other remedy as required under the Australian Consumer Law. Your consumer rights are not dependent on retaining the original packaging.

Lost or Missing Deliveries

If your tracking information indicates a problem or your artwork has not arrived within the estimated delivery timeframe, please contact us.

We will investigate with the relevant courier and work with you to resolve the issue.

Authority to Leave

If you provide a courier with authority to leave your order unattended, please nominate a secure, sheltered location.

Questions About Your Delivery

For questions about your order, please contact:

Airborne Imagery WA
South West, Western Australia
Email: info@airborneimagerywa.com